Terms and Conditions
Bookings - Terms & Conditions
All purchases made through this website, or over the phone through customer service, are subject to the following Terms & Conditions.
No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.
Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms & Conditions Policy.
Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.
All services are fulfilled and provided by D&D TRAVELLING SORRENTO SOC. COOP. ARL. Elements of your services may be provided by third parties under a contract with D&D TRAVELLING SORRENTO SOC: COOP: ARL.
General Terms and Conditions for Travel Bookings
BOOKINGS
It is client’s responsibility to provide all the exact and necessary details at the time of the booking.
Be advised that we require twenty-four (24) to forty- eight (48) hours to process the reservations.
PAYMENTS
D&D TRAVELLING SORRENTO is able to accept the following payment methods: Euro cash the day of the service, paypal or via credit card (Mastercard, Visa, American Express) before the scheduled service, as per our payment methods. Your credit card will be charged in Euro currency.
CANCELLATION
Cancellations made by clients must be requested in writing via email and the date of cancellation will be calculated based on Italian standard time.
- More than 7 days: no charge or full refund issued
- Less than 7 days and no show: full amount charged or no refund issued
Please Note: Tickets are non-refundable, non-exchangeable and non-transferable.
If tickets have already been purchased when you choose to cancel or change your tour date, you will be financially responsible for the tickets purchased (payment will be automatically processed to the credit card provided at the time of booking) and unfortunately they will no longer be valid for your tour/service.
FORCE MAJEURE
If a site, attraction, or visit on your scheduled tour service/itinerary is closed due to force majeure, including strikes, inclement weather conditions or other unforeseen closures, the Company will do its best to contact guests as soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.
TRAVEL INSURANCE
The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events).
It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps.
Guests agree that both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless.
All claims to reimbursements for insurance must go directly through the insurance provider, and not through D&D TRAVELLING SORRENTO.
Terms and Conditions for Transfer Services
LUGGAGE
When booking a private transfer, quotations are given including the related number of luggage per chosen vehicle.
Should the number of luggage exceed the above number, the client must inform of this at the time of the request.
DELAYS
Airport transfers include 1 hour wait. Any additional time will be charged at the standard hourly rate of 30€.
Train station transfers include 1 hour wait. Any additional time will be charged at the standard hourly rate of 30€.
It is the client's responsibility to contact us regarding any changes in travel itineraries, arrival/departure times.
It is the client's responsibility to have all necessary valid passports, visas and other travel documents and to arrive at the correct departure point at the correct time.
We decline any responsibility should you miss your flight/train or incur any extra expenses your delay or no-show may cause to you. No refund is due for failure to show up on time for the transfer. D&D TRAVELLING SORRENTO will not be held liable for missed flights/trains/ships/ferries.
Terms and Conditions for Tours of Italy
Custom Tour Design Services
The company will provide a custom tour design service which includes up to two complimentary customized tour offers.
If a guest wishes to make modifications to an itinerary beyond the second customized tour offer, there is a 250€ non-refundable service fee.
This service fee will be collected by means of credit card payment.
Upon booking, this fee will be applied to (deducted from) the total amount due for the tour service.
PAYMENT
Upon entering into a booking agreement, a credit card is required as a guarantee of services and a 30% deposit is to be paid at the time of confirmation.
The remaining 70% balance is to due one month before first day of service.
Payment by credit card is available with a 3% service fee added to the total amount due.
It is the client's responsibility to contact us regarding any changes in travel itineraries, arrival/departure times.
Payment by bank wire transfer is available at no additional cost.
CANCELLATION POLICY
Requests for cancellation of services is due in writing to our company at least 30 days prior the scheduled service start date, after these terms, the full account balance will be charged to the credit card provided at the time of booking.
If cancellation is made within these terms, a full refund will be provided, minus the non-refundable custom tour design service fee of 250€ when applicable.
Please Note: Tickets are non-refundable, non-exchangeable and non-transferable.
If tickets have already been purchased when you choose to cancel or change your tour date, you will be financially responsible for the tickets purchased (payment will be automatically processed to the credit card provided at the time of booking) and unfortunately they will no longer be valid for your tour/service.